Shipping

How much is shipping?

We offer complimentary express shipping for all orders. Packages will arrive to your door via DHL or UPS.

Do I have to pay duties and taxes?

We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.

When will my purchase ship?

We want you to have your new Mlouye as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

How long will it take my package to arrive?

Delivery takes between 2-4 business days depending on your location, please check the country list below for information.

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

Pre-Order

Pre-order items will be processed like a normal order but shipped at a later date. Date is specified on the product page and you will receive a confirmation once your order has been shipped.
For orders that contain an in-stock item, your order will be shipped separately so you receive your in-stock item right away. No additional postage charged will be incurred.

What's your return policy?

Your satisfaction is great value to us. If you are not completely satisfied with your purchase, simply send a return request to support@mlouye.com within 14 days of delivery, our team will assist you. For more information on our returns policy please visit our returns page.